X-factor voting outrage

As is the norm these days, there cannot be a telephone voting competition without there being some kind of trouble. This time (or shall we say again), it has effected the voting on last weekend’s X Factor final between Wales’s Rhydian and Scotland’s Leon.

Rhydian fans have made about 80 complaints to the media watchdog Ofcom, with some viewers reporting they tried 10 times to cast their vote for Rhydian. The result was a surprise as Rhydian was favourite to take the crown ahead of the little Scotsman.

An Ofcom spokesman said some viewers had "expressed concerns about the operation of the voting and many said they were struggling to get through".

"If you ring 10 times you expect to get through - I was very cross," said one disgruntled Rhydian fan from Wales.

"A lot of other people in this area said they couldn't get through. It seems to be very unfair."

The production company behind X Factor, Talkback Thames, admitted there was a problem but believed it did not significantly alter the outcome of the event.

"As all numbers go through to the same lines and vote platform, it is impossible for there to be any bias in favour or against a particular contestant," said a spokeswoman for the company.

"Phone lines were monitored throughout the night and there were no issues on voting lines.

"We do get a huge surge of calls and depending on phone operators some callers may have experienced an engaged tone or network busy message and therefore may have to call back, but these calls should not be charged.

"Some Virgin Media customers did experience problems getting through because of high call volumes, but there were no other reported faults on the lines."

Editor, Jackpot.co.uk - 2007-12-18 11:13:20

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